Grievance Redressal Cell Process

1. Any Person raising a request should register the grievance through the grievance redressal portal link available on the website.
2. The grievance will immediately go to the concerned HOD who needs to acknowledge the receipt of the grievance Via Portal.
3. HOD needs to provide (1) Necessary solution, (2) Invalid the matter, (3) comment if the same is not under the scope and forward to grievance cell through mail. The time to revert by HOD is 05 days from receipt of the complaint.
4. If the student/faculty/staff is not satisfied with the decision of the concerned grievance HoD, he/she can submit an appeal to the Central Level Grievance Committee within four days from the date of the receipt of the reply from the concerned grievance HoD.
5. If the Complaint is forwarded to the central grievance redressal cell, then the member secretary of the grievance committee will place the matter before the grievance committee members which shall either endorse the decision of the concerned grievance HoD or shall pass appropriate solution in the best possible manner.
6. The GRC shall send its report with recommendations, if any, to the university and a copy thereof to the aggrieved faculty/ staff/ student, within 15 days from the date of receipt of the complaint.
7. In case faculty/staff/student is not satisfied with the decision of the Grievance Redressal Committee, they may appeal to the university for redressal of their grievance. The university level GRC shall address such grievances and settle the matter at the university level.
8. While dealing with the complaint, the committee at all levels will observe the law of natural justice and hear the complainant and concerned people.
9. While passing an order on any Grievance, at any level, the relevant provisions of the Act/Regulations should be kept in mind and no such order should be passed in contradiction of the same.